:root{--navy:#082540;--navy2:#0b3659;--teal:#14b8a6;--mint:#e8f8f6;--bg:#f4f7fa;--panel:#fff;--text:#101827;--muted:#69788d;--line:#e3e9ef;--danger:#c0392b;--shadow:0 18px 50px rgba(8,37,64,.10);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}button,input,select{font:inherit}.hidden{display:none!important}.auth-shell{min-height:100vh;display:grid;place-items:center;padding:28px;background:radial-gradient(circle at 15% 10%,rgba(20,184,166,.18),transparent 28%),linear-gradient(135deg,#071b2e,#10283c 65%,#13334a)}.auth-card{width:min(520px,100%);background:#fff;border-radius:28px;padding:38px;box-shadow:0 30px 90px rgba(0,0,0,.28)}.auth-logo{width:290px;max-width:90%;display:block;margin-bottom:24px}.auth-copy h1{font-size:34px;line-height:1.05;margin:8px 0 12px}.auth-copy p,.message{color:var(--muted);line-height:1.55}.eyebrow{font-size:11px;font-weight:900;letter-spacing:.14em;color:#7390ab}.stack{display:grid;gap:16px;margin-top:26px}label{display:grid;gap:7px;font-size:12px;font-weight:800;color:#516176}input,select{border:1px solid var(--line);border-radius:12px;padding:12px 13px;background:#fff;color:var(--text);outline:none}input:focus,select:focus{border-color:var(--teal);box-shadow:0 0 0 3px rgba(20,184,166,.12)}.btn,.ghost-btn,.link-btn,.icon-btn{border:0;cursor:pointer;font-weight:850}.btn{border-radius:12px;padding:12px 16px}.primary{background:var(--navy);color:#fff}.primary:hover{background:var(--navy2)}.secondary{background:#eef3f7;color:var(--navy)}.link-btn{background:none;color:#089f91;padding:13px 0}.app-shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:var(--navy);color:#fff;padding:24px 18px;display:flex;flex-direction:column}.side-brand{display:flex;align-items:center;gap:11px;padding:4px 4px 26px}.side-brand img{width:54px;height:54px;object-fit:contain}.side-brand strong{display:block;font-size:14px}.side-brand span{display:block;color:#9fb6c8;font-size:11px;margin-top:3px}.sidebar nav{display:grid;gap:8px}.nav-btn{border:0;background:transparent;color:#a9bfd0;border-radius:12px;padding:13px 14px;text-align:left;font-weight:800;display:flex;gap:10px;cursor:pointer}.nav-btn.active,.nav-btn:hover{background:#173f60;color:#fff}.sidebar-bottom{margin-top:auto;border-top:1px solid rgba(255,255,255,.1);padding-top:16px}.admin-chip span,.admin-chip small{display:block}.admin-chip span{font-weight:800}.admin-chip small{color:#9fb6c8;margin-top:4px;word-break:break-word}.ghost-btn{background:transparent;color:inherit;padding:10px 0}.main{padding:28px 34px 48px;min-width:0}.topbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:26px}.topbar h1{margin:4px 0 0;font-size:32px}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:18px}.stat,.panel{background:var(--panel);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow)}.stat{padding:20px}.stat span,.stat small{color:var(--muted);display:block}.stat strong{font-size:36px;display:block;margin:8px 0 5px}.panel{padding:20px}.panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.panel-head h2{margin:4px 0 0}.event-list{display:grid;gap:10px}.event{padding:13px 14px;border:1px solid var(--line);border-radius:13px;display:flex;justify-content:space-between;gap:14px;align-items:center}.event strong{font-size:13px}.event small{display:block;color:var(--muted);margin-top:3px}.toolbar{display:grid;grid-template-columns:1fr 180px auto;gap:10px;margin-bottom:14px}.search{width:100%}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;min-width:850px}th,td{text-align:left;padding:13px 10px;border-bottom:1px solid var(--line);font-size:13px}th{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#7b8ba0}.status{display:inline-flex;border-radius:999px;padding:5px 9px;font-weight:900;font-size:10px}.status.active{background:#e6f8f4;color:#08786e}.status.revoked,.status.refunded,.status.expired{background:#fff0ee;color:#a63b31}.row-action{background:none;border:0;color:#089f91;font-weight:850;cursor:pointer}.pager{display:flex;justify-content:space-between;align-items:center;padding-top:14px;color:var(--muted);font-size:12px}.pager div{display:flex;gap:12px}.modal{border:0;padding:0;background:transparent;width:min(680px,calc(100% - 28px));max-width:none}.modal::backdrop{background:rgba(3,18,31,.62);backdrop-filter:blur(5px)}.modal-card{background:#fff;border-radius:22px;padding:24px;box-shadow:0 30px 90px rgba(0,0,0,.3)}.modal-card.large{width:min(900px,100%)}.modal-head{display:flex;justify-content:space-between;align-items:start;gap:16px;margin-bottom:18px}.modal-head h2{margin:4px 0 0}.icon-btn{background:#eef3f7;width:38px;height:38px;border-radius:12px;font-size:22px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid .wide{grid-column:1/-1}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.key-result{margin-top:18px;padding:16px;border:1px solid #8ee3d8;background:#edfbf9;border-radius:15px}.key-result span,.key-result small{display:block;color:#597282}.key-result strong{display:block;font-size:20px;letter-spacing:.04em;margin:8px 0}.detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:18px}.detail-item{padding:13px;border:1px solid var(--line);border-radius:13px}.detail-item span{display:block;color:var(--muted);font-size:11px}.detail-item strong{display:block;margin-top:6px;word-break:break-word}.device-card{border:1px solid var(--line);border-radius:14px;padding:14px;display:flex;justify-content:space-between;gap:12px;align-items:center;margin-top:9px}.device-card small{display:block;color:var(--muted);margin-top:4px}.danger{color:var(--danger)}.toast{position:fixed;right:22px;bottom:22px;background:#071b2e;color:#fff;padding:13px 17px;border-radius:12px;box-shadow:var(--shadow);opacity:0;transform:translateY(12px);pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:none}@media(max-width:1050px){.stat-grid{grid-template-columns:1fr 1fr}.app-shell{grid-template-columns:86px 1fr}.side-brand div,.nav-btn span,.sidebar-bottom{display:none}.side-brand{justify-content:center}.nav-btn{justify-content:center}.main{padding:24px}}@media(max-width:680px){.app-shell{display:block}.sidebar{position:static;height:auto;padding:10px 14px;flex-direction:row;align-items:center}.side-brand{padding:0}.side-brand img{width:42px;height:42px}.sidebar nav{display:flex;margin-left:auto}.nav-btn{padding:10px}.main{padding:18px 14px}.topbar{align-items:flex-start}.topbar h1{font-size:26px}.stat-grid{grid-template-columns:1fr 1fr}.toolbar{grid-template-columns:1fr}.form-grid,.detail-grid{grid-template-columns:1fr}.form-grid .wide{grid-column:auto}}.delivery{display:inline-flex;border-radius:999px;padding:5px 9px;font-weight:900;font-size:10px;background:#eef2f6;color:#6b7a8b}.delivery.sent{background:#e6f8f4;color:#08786e}.delivery.pending{background:#fff7df;color:#9a6b00}.delivery.failed{background:#fff0ee;color:#a63b31}.delivery-note{margin-top:14px;padding:12px 14px;border:1px solid var(--line);border-radius:12px;background:#f8fafc;color:var(--muted);font-size:12px;line-height:1.6}
.dashboard-toolbar{display:flex;align-items:end;justify-content:space-between;gap:18px;margin-bottom:18px}.section-copy{margin:5px 0 0;color:var(--muted);font-size:14px}.period-switch{display:flex;gap:6px;background:#eaf0f5;border:1px solid var(--line);padding:4px;border-radius:12px}.period-btn{border:0;background:transparent;color:#607184;padding:8px 11px;border-radius:9px;font-size:12px;font-weight:850;cursor:pointer}.period-btn.active{background:#fff;color:var(--navy);box-shadow:0 5px 16px rgba(8,37,64,.08)}.finance-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px;margin-bottom:18px}.metric-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:var(--shadow);min-width:0}.metric-card.featured{background:linear-gradient(145deg,#082540,#0b3a5e);border-color:transparent;color:#fff}.metric-card.featured .metric-head,.metric-card.featured small{color:#b7cbd9}.metric-card strong{display:block;font-size:27px;line-height:1.1;margin:13px 0 8px;letter-spacing:-.03em;white-space:nowrap}.metric-card small{display:block;color:var(--muted);font-size:11px;line-height:1.4}.metric-head{display:flex;align-items:center;gap:8px;color:#66788d;font-size:11px;font-weight:850}.metric-icon{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;background:var(--mint);color:#078f83;font-size:10px;font-weight:950}.featured .metric-icon{background:rgba(255,255,255,.12);color:#70f2df}.dashboard-grid{display:grid;grid-template-columns:minmax(0,2fr) minmax(290px,1fr);gap:16px;margin-bottom:16px}.panel-wide{min-width:0}.chart-shell{height:280px;position:relative}.chart-shell.compact{height:205px}.legend-note{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px;flex-wrap:wrap}.dot{width:7px;height:7px;border-radius:999px;display:inline-block}.dot.teal{background:var(--teal)}.dot.navy{background:var(--navy)}.status-summary{display:grid;gap:9px;margin-top:10px}.status-summary div{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding-top:9px;font-size:12px}.status-summary span{display:flex;align-items:center;gap:8px;color:#5f7084}.status-dot{width:8px;height:8px;border-radius:999px;display:inline-block}.status-dot.approved{background:#14b8a6}.status-dot.refunded{background:#f59e0b}.status-dot.chargeback{background:#dc5a4f}.rank-list{display:grid;gap:9px}.rank-item{display:flex;justify-content:space-between;align-items:center;border:1px solid var(--line);border-radius:12px;padding:11px 12px}.rank-item span{display:flex;align-items:center;gap:9px;color:#5b6d82;font-size:12px}.rank-item b{display:grid;place-items:center;width:24px;height:24px;border-radius:8px;background:#eef6f7;color:#078f83}.summary-stack{display:grid;gap:4px}.summary-row{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);padding:11px 0;font-size:12px}.summary-row:last-child{border-bottom:0}.summary-row span{color:#68798c}.summary-row strong{font-size:14px}.summary-row strong.good{color:#078f83}.empty-state{padding:18px;border:1px dashed #cdd8e2;border-radius:13px;color:var(--muted);font-size:12px;line-height:1.5}.text-action{border:0;background:transparent;color:#079c90;font-weight:900;cursor:pointer;font-size:12px}.mini-table table{min-width:650px}.mini-table td{padding:11px 9px}.order-status{display:inline-flex;border-radius:999px;padding:5px 9px;font-weight:900;font-size:10px;background:#eef2f6;color:#64758a}.order-status.approved{background:#e6f8f4;color:#08786e}.order-status.refunded{background:#fff6df;color:#9a6b00}.order-status.chargeback{background:#fff0ee;color:#a63b31}.order-status.pending{background:#eef2f6;color:#64758a}
@media(max-width:1450px){.finance-grid{grid-template-columns:repeat(3,1fr)}}@media(max-width:1050px){.dashboard-grid{grid-template-columns:1fr}.finance-grid{grid-template-columns:repeat(2,1fr)}.dashboard-toolbar{align-items:flex-start;flex-direction:column}}@media(max-width:680px){.finance-grid{grid-template-columns:1fr 1fr}.metric-card strong{font-size:23px}.period-switch{width:100%;overflow:auto}.dashboard-toolbar{margin-bottom:14px}.chart-shell{height:240px}}@media(max-width:460px){.finance-grid{grid-template-columns:1fr}.metric-card strong{white-space:normal}}

.marketing-panel{margin-bottom:16px;overflow:hidden}.integration-badge{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:7px 10px;font-size:10px;font-weight:900;letter-spacing:.02em}.integration-badge.pending{background:#fff7df;color:#9a6b00}.integration-badge.connected{background:#e6f8f4;color:#08786e}.integration-badge.error{background:#fff0ee;color:#a63b31}.integration-callout{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 18px;border:1px dashed #b8c7d4;border-radius:15px;background:linear-gradient(135deg,#f7fafc,#eef7f6)}.integration-callout strong{display:block;font-size:14px}.integration-callout p{margin:5px 0 0;color:var(--muted);font-size:12px;line-height:1.5;max-width:760px}.integration-callout>span{white-space:nowrap;background:#fff;border:1px solid var(--line);padding:8px 10px;border-radius:10px;color:#627388;font-size:11px;font-weight:800}.marketing-metrics{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));gap:10px;margin-bottom:16px}.marketing-metric{border:1px solid var(--line);border-radius:14px;padding:13px 14px;background:#fbfcfd;min-width:0}.marketing-metric.featured{background:linear-gradient(145deg,#082540,#0b3a5e);border-color:transparent;color:#fff}.marketing-metric span{display:block;color:#74859a;font-size:10px;font-weight:850}.marketing-metric.featured span{color:#a9c6d7}.marketing-metric strong{display:block;margin-top:7px;font-size:20px;letter-spacing:-.02em;white-space:nowrap}.marketing-table{min-width:1050px}.marketing-table td{padding:11px 9px}.meta-updated{text-align:right;color:var(--muted);font-size:10px;padding-top:10px}.chart-empty{position:absolute;inset:0;display:grid;place-content:center;text-align:center;padding:24px;color:#718297}.chart-empty strong{color:#213248;font-size:14px;margin-bottom:7px}.chart-empty span{max-width:360px;font-size:11px;line-height:1.5}
@media(max-width:1450px){.marketing-metrics{grid-template-columns:repeat(4,1fr)}}@media(max-width:900px){.marketing-metrics{grid-template-columns:repeat(2,1fr)}.integration-callout{align-items:flex-start;flex-direction:column}.integration-callout>span{white-space:normal}}@media(max-width:520px){.marketing-metrics{grid-template-columns:1fr 1fr}.marketing-metric strong{font-size:18px}}


/* Customer 360 • unified sales + license CRM */
.customer-modal{width:min(1120px,96vw);max-height:92vh;overflow:auto}
.customer-subtitle{margin:4px 0 0;color:var(--muted);font-size:11px}
.customer-hero{display:grid;grid-template-columns:1.35fr .65fr;gap:16px;margin-bottom:16px}
.customer-profile-card,.customer-health-card{border:1px solid var(--line);border-radius:18px;padding:18px;background:linear-gradient(145deg,#fff,#f8fbfc)}
.customer-profile-card{display:flex;align-items:center;gap:14px}.customer-avatar{width:48px;height:48px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,#082540,#14b8a6);color:#fff;font-size:19px;font-weight:950;flex:0 0 48px}.customer-profile-card h3{margin:0;font-size:19px}.customer-profile-card p{margin:4px 0 0;color:var(--muted);font-size:12px}
.customer-health-card{display:flex;align-items:center;justify-content:space-between;gap:12px}.customer-health-card span{color:var(--muted);font-size:11px}.customer-health-card strong{font-size:22px}.customer-health-card small{display:block;color:var(--muted);margin-top:4px}
.customer-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.customer-metric{border:1px solid var(--line);border-radius:15px;padding:14px;background:#fff}.customer-metric span{display:block;color:#718196;font-size:10px;font-weight:850}.customer-metric strong{display:block;margin-top:7px;font-size:19px;letter-spacing:-.02em}.customer-metric small{display:block;margin-top:4px;color:var(--muted);font-size:10px}
.customer-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}.customer-block{border:1px solid var(--line);border-radius:17px;padding:17px;background:#fff}.customer-block.wide{grid-column:1/-1}.customer-block-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:13px}.customer-block-head h3{font-size:15px;margin:0}.customer-block-head span{font-size:10px;color:var(--muted)}
.crm-kv{display:grid;grid-template-columns:1fr 1fr;gap:9px}.crm-kv div{border-radius:12px;background:#f7f9fb;padding:10px 11px;min-width:0}.crm-kv span{display:block;color:#7b8999;font-size:9px;font-weight:850;text-transform:uppercase;letter-spacing:.05em}.crm-kv strong{display:block;margin-top:4px;font-size:12px;overflow-wrap:anywhere}
.crm-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.crm-actions .btn{min-height:36px}
.customer-funnel{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.funnel-step{position:relative;border:1px solid var(--line);border-radius:13px;padding:12px 10px;text-align:center;color:#7a8999;background:#fafbfc}.funnel-step:after{content:"";position:absolute;right:-9px;top:50%;width:9px;height:2px;background:#d7e0e7}.funnel-step:last-child:after{display:none}.funnel-step b{display:grid;place-items:center;width:25px;height:25px;border-radius:999px;background:#e9eef2;margin:0 auto 6px;font-size:11px}.funnel-step strong{display:block;font-size:10px}.funnel-step.done{border-color:#bfe9e3;background:#eefaf8;color:#08786e}.funnel-step.done b{background:#14b8a6;color:#fff}
.customer-device-list{display:grid;gap:8px}.customer-device{display:flex;justify-content:space-between;align-items:center;gap:12px;border:1px solid var(--line);border-radius:12px;padding:10px 12px}.customer-device strong{font-size:11px}.customer-device small{display:block;color:var(--muted);margin-top:3px}.customer-device .device-state{font-size:9px;font-weight:900;border-radius:999px;padding:5px 8px;background:#e6f8f4;color:#08786e}.customer-device .device-state.off{background:#eef2f6;color:#7b8999}
.crm-timeline{display:grid;gap:0}.crm-time-item{display:grid;grid-template-columns:12px 1fr auto;gap:10px;align-items:start;position:relative;padding:0 0 15px}.crm-time-item:before{content:"";position:absolute;left:5px;top:12px;bottom:-2px;width:1px;background:#dce4ea}.crm-time-item:last-child:before{display:none}.crm-time-dot{width:11px;height:11px;border-radius:999px;background:#14b8a6;margin-top:4px;z-index:1;border:3px solid #e7f8f5;box-sizing:border-box}.crm-time-item strong{font-size:11px}.crm-time-item p{margin:3px 0 0;color:var(--muted);font-size:10px;line-height:1.45}.crm-time-item time{color:#8593a2;font-size:9px;white-space:nowrap}
.customer-link{border:0;background:transparent;padding:0;color:inherit;text-align:left;cursor:pointer}.customer-link:hover strong{color:#078f83;text-decoration:underline}.row-actions{display:flex;gap:5px;align-items:center}.row-action.customer{background:#e8f8f6;color:#08786e;border-color:#c8ece7}
.customer-orders{display:grid;gap:7px}.customer-order{display:grid;grid-template-columns:1.2fr .8fr .7fr .8fr;gap:10px;align-items:center;border-bottom:1px solid var(--line);padding:9px 0;font-size:11px}.customer-order:last-child{border-bottom:0}.customer-order small{display:block;color:var(--muted);margin-top:2px}
@media(max-width:900px){.customer-hero,.customer-grid{grid-template-columns:1fr}.customer-metrics{grid-template-columns:1fr 1fr}.customer-block.wide{grid-column:1}.customer-funnel{grid-template-columns:1fr 1fr}.funnel-step:after{display:none}.customer-order{grid-template-columns:1fr 1fr}.crm-kv{grid-template-columns:1fr}}
@media(max-width:520px){.customer-metrics{grid-template-columns:1fr}.customer-funnel{grid-template-columns:1fr}.customer-modal{width:98vw}.crm-time-item{grid-template-columns:12px 1fr}.crm-time-item time{grid-column:2}}

/* v3.11 • session bootstrap */
.boot-shell{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 15% 10%,rgba(20,184,166,.16),transparent 30%),linear-gradient(135deg,#071b2e,#10283c 66%,#13334a);padding:28px}
.boot-card{display:grid;justify-items:center;gap:9px;color:#fff;text-align:center}.boot-card img{width:76px;height:76px;object-fit:contain;margin-bottom:4px}.boot-card strong{font-size:18px}.boot-card span{font-size:11px;color:#a9bfd0}.boot-card i{display:block;width:92px;height:3px;margin-top:12px;border-radius:999px;background:linear-gradient(90deg,transparent,#14b8a6,transparent);background-size:200% 100%;animation:bootSweep 1.15s linear infinite}
@keyframes bootSweep{to{background-position:-200% 0}}


/* v3.13 • Customer 360 responsive modal fix */
#customerDialog.modal{
  width:min(1180px,calc(100vw - 40px));
  max-width:none;
  max-height:calc(100vh - 28px);
  overflow:hidden;
}
#customerDialog .customer-modal{
  width:100%;
  max-width:none;
  max-height:calc(100vh - 28px);
  overflow-y:auto;
  overflow-x:hidden;
  padding:24px;
}
#customerDialog .modal-head{
  position:sticky;
  top:-24px;
  z-index:8;
  margin:-24px -24px 18px;
  padding:24px;
  background:#fff;
  border-bottom:1px solid var(--line);
}
#customerDialog .customer-hero,
#customerDialog .customer-metrics,
#customerDialog .customer-grid{
  min-width:0;
}
#customerDialog .customer-hero{
  grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);
}
#customerDialog .customer-metrics{
  grid-template-columns:repeat(4,minmax(0,1fr));
}
#customerDialog .customer-grid{
  grid-template-columns:repeat(2,minmax(0,1fr));
}
#customerDialog .customer-profile-card,
#customerDialog .customer-health-card,
#customerDialog .customer-metric,
#customerDialog .customer-block{
  min-width:0;
}
#customerDialog .crm-actions{
  max-width:100%;
}
@media(max-width:980px){
  #customerDialog.modal{width:min(900px,calc(100vw - 24px))}
  #customerDialog .customer-hero,
  #customerDialog .customer-grid{grid-template-columns:1fr}
  #customerDialog .customer-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}
  #customerDialog .customer-block.wide{grid-column:1}
}
@media(max-width:620px){
  #customerDialog.modal{width:calc(100vw - 12px);max-height:calc(100vh - 12px)}
  #customerDialog .customer-modal{max-height:calc(100vh - 12px);padding:16px}
  #customerDialog .modal-head{top:-16px;margin:-16px -16px 16px;padding:16px}
  #customerDialog .customer-metrics{grid-template-columns:1fr}
  #customerDialog .customer-funnel{grid-template-columns:1fr 1fr}
}


/* v3.14 • Customer 360 support workflow */
.customer-care-block{background:linear-gradient(145deg,#fbfefd,#f6fbfa)}
.customer-care-block .customer-block-head>div>span{display:block;margin-top:3px}
.customer-care-grid{display:grid;grid-template-columns:minmax(210px,.34fr) minmax(0,1fr);gap:12px;align-items:start}
.customer-care-field{display:grid;gap:7px}.customer-care-field>span{font-size:9px;font-weight:900;letter-spacing:.06em;text-transform:uppercase;color:#728295}
.customer-care-field .input{width:100%;min-height:42px}.customer-notes{min-height:104px;resize:vertical;line-height:1.5;font-family:inherit}
.customer-care-footer{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.customer-care-footer small{color:var(--muted);font-size:9px;line-height:1.5}
.support-chip{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:6px 10px;font-size:9px;font-weight:900;white-space:nowrap;border:1px solid transparent}
.support-chip.neutral{background:#eef2f6;color:#5f7185;border-color:#dfe6ec}
.support-chip.success{background:#e7f8f4;color:#08786e;border-color:#c7ece6}
.support-chip.waiting{background:#fff7df;color:#9a6900;border-color:#f4e4aa}
.support-chip.attention{background:#fff0e7;color:#a64d16;border-color:#f2d4c0}
.support-chip.danger{background:#fff0f0;color:#b43737;border-color:#efcaca}
@media(max-width:760px){
  .customer-care-grid{grid-template-columns:1fr}
  .customer-care-footer{align-items:flex-start;flex-direction:column}
  .customer-care-footer .btn{width:100%}
}


/* v3.15 • post-sale support queue */
.nav-btn{position:relative}
.nav-badge{margin-left:auto;min-width:21px;height:21px;padding:0 6px;border-radius:999px;display:inline-grid;place-items:center;background:#14b8a6;color:#05253d;font-size:9px;font-weight:950}
.support-toolbar-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:15px}
.support-total-label{display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 12px;font-size:10px;font-weight:900;color:#607185}
.support-summary-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:16px}
.support-summary-card{border:1px solid var(--line);background:#fff;border-radius:16px;padding:15px 14px;text-align:left;cursor:pointer;transition:.18s ease;min-width:0}
.support-summary-card:hover{transform:translateY(-1px);box-shadow:0 10px 26px rgba(8,37,64,.07)}
.support-summary-card.active{border-color:#8ddbd1;box-shadow:0 0 0 2px rgba(20,184,166,.08)}
.support-summary-card span{display:block;font-size:8px;font-weight:950;letter-spacing:.07em;color:#728295}
.support-summary-card strong{display:block;font-size:25px;line-height:1;margin:9px 0 5px;letter-spacing:-.04em;color:#082540}
.support-summary-card small{display:block;color:#8492a1;font-size:9px;line-height:1.35}
.support-summary-card.success{background:linear-gradient(145deg,#fff,#f2fbf9)}
.support-summary-card.waiting{background:linear-gradient(145deg,#fff,#fffaf0)}
.support-summary-card.attention{background:linear-gradient(145deg,#fff,#fff6f0)}
.support-summary-card.danger{background:linear-gradient(145deg,#fff,#fff5f5)}
.support-summary-card.resolved{background:linear-gradient(145deg,#fff,#f6f8fa)}
.support-note-cell{max-width:330px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#5f7082;font-size:11px}
#view-support .table-wrap table{min-width:980px}
#view-support .toolbar{grid-template-columns:minmax(320px,1fr) 230px auto}
@media(max-width:1180px){
  .support-summary-grid{grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media(max-width:760px){
  .support-toolbar-head{align-items:flex-start;flex-direction:column}
  .support-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  #view-support .toolbar{grid-template-columns:1fr}
}
@media(max-width:480px){
  .support-summary-grid{grid-template-columns:1fr}
}